At Cerebelly, we strive to provide you with the best possible shopping experience, from the moment you place your order to the moment it arrives at your door. To help set clear expectations, we want to explain our order processing and shipping times

Order processing & shipping

If you need to find tracking information for a recent order please log into your Cerebelly account. After logging in head to Account Settings and then Order History. From there you can click on any order and tracking information will be displayed. *N

<p>If you need to find tracking information for a recent order please log into your Cerebelly account. After logging in head to Account Settings and then <a href="https://cerebelly.com/order-history" id="isPasted">Order History</a>. From there you can click on any order and tracking information will be displayed.&#xA0;</p><p>*Note: if you haven&apos;t received a tracking number within 3 business days of placing your order, please let us know at <a href="mailto:Support@Cerebelly.com">Support@Cerebelly.com</a>.&#xA0;</p>

How to track my order

We're here to help! Please include your order number and any lot numbers in your message.

Monday - Friday 9:00 AM - 7:00 PM EST

Cerebelly

Shipping & Delivery

Placed the first order? Here's what happens next!

Can I change the products that I'll receive in my next delivery?

How do I check my order status?

How do I Subscribe and Save to a Cerebelly box?

How do I reschedule or change my subscription's delivery date?

Can I cancel or change my order after it's processed?

How do I cancel my subscription(s)?

How do I resume or unpause my Cerebelly subscription?

Manage My Account

What is Smart Rewards?

Cerebelly Smart Rewards Program

Do you test for heavy metals?

Do you use any allergens in your food?

Does your food have added sugar?

How do you choose the pouches that go in the recommended packs?

How much Cerebelly should my little one eat?

Is the DHA oil in your food hexane-free?

Is there ascorbic acid, or anything of that sort, in any of the foods?

What about preservatives? How long does Cerebelly stay fresh?

What age is Cerebelly meant for?

What is the "organic nutrient blend" I see in your list of ingredients?

What is the science to support key nutrients benefitting brain development?

When should I transition my baby to solid foods? What Cerebelly products are best for this?

Is Cerebelly Kosher?

Allergens

Quality & Food Science

Are the pouches microwavable?

Are your pouches and caps BPA-free? And can they be recycled?

Pouches + Packaging

What do I do if I received a damaged order?

What should I do if my little one  doesn't like a certain flavor?

What is Flavor Guarantee?

How do I contact customer service?

What are your return and refund policies?

Returns and Refunds

How does your subscription program work?  How often will I receive Cerebelly pouches?