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Cerebelly

Our customer service team is available Monday - Friday, from 9 AM - 5PM EST.Please utilize the <a href="https://help.cerebelly.com/en-US/contact">&quot;Contact Us&quot;</a> form which is also at the bottom of our Help Center. Kindly include your order number, any lot codes and your email. Alternatively, you can email us directly at <a data-fr-linked="true" href="mailto:Support@Cerebelly.com">Support@Cerebelly.com</a>. You can also chat within business hours by using the chat feature on the bottom right of the screen.&#xA0; &#xA0;

Our customer service team is available Monday - Friday, from 9 AM - 6 PM EST.

We are currently experiencing some delays in response time, but please rest assured that we will come to the best resolution possible for you and your family!

E-mail:

How do I contact customer service?

Returns and Refunds

Placed the first order? Here's what happens next!

Can I change the products that I'll receive in my next delivery?

How do I check my order status?

How do I Subscribe and Save to a Cerebelly box?

How do I reschedule or change my subscription's delivery date?

Can I cancel or change my order after it's processed?

How do I cancel my subscription(s)?

How do I resume or unpause my Cerebelly subscription?

Manage My Account

Order processing & shipping

How to track my order

Shipping & Delivery

What is Smart Rewards?

Cerebelly Smart Rewards Program

Do you test for heavy metals?

Do you use any allergens in your food?

Does your food have added sugar?

How do you choose the pouches that go in the recommended packs?

How much Cerebelly should my little one eat?

Is the DHA oil in your food hexane-free?

Is there ascorbic acid, or anything of that sort, in any of the foods?

What about preservatives? How long does Cerebelly stay fresh?

What age is Cerebelly meant for?

What is the "organic nutrient blend" I see in your list of ingredients?

What is the science to support key nutrients benefitting brain development?

When should I transition my baby to solid foods? What Cerebelly products are best for this?

Is Cerebelly Kosher?

Allergens

Quality & Food Science

Are the pouches microwavable?

Are your pouches and caps BPA-free? And can they be recycled?

Pouches + Packaging

What do I do if I received a damaged order?

What should I do if my little one  doesn't like a certain flavor?

What is Flavor Guarantee?

What are your return and refund policies?

How does your subscription program work?  How often will I receive Cerebelly pouches?

How do I contact customer service?Updated 10 days ago